Orders are sent using Australia Post from our business located in Canberra. It may take up to 5 business days for delivery in metropolitan areas and up to 8 business days for regional areas. The web site uses Australia Post fees to charge you the postage based on the shipping address.
Your parcels will be able to be tracked, both within Australia and internationally. Australia Post is responsible for the delivery of parcels. Please ensure that we have a correct address for delivery. Should an order go missing whilst in transit, please contact us so we can liaise with Australia Post and find out where the parcel is.
International shipping rates do not include customs or duty charges. Occasionally, our international customers have had to pay extra fees for customs, duties and taxes. These extra fees vary widely from country to county. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive.